Some companies talk about great customer service, but when you need it, you realize that's all it is - talk. You could be on hold forever, be invited to "leave a message" and have someone call you back, or be transferred to an overseas call center where you have to struggle to explain yourself. That will never happen at SchoolReach.
We realize that you don't work on our schedule and questions can arise at any time. When they do, you want experienced help from a real person, and you want it right now. That's why SchoolReach offers full technical support and troubleshooting from live client service representatives, 24 hours a day, every day of the year. Our representatives are based in our home office in St. Louis, and we never outsource our service or use outside agencies.
The most important part of using any tool is being properly trained. SchoolReach is a powerful tool, to say the least, and that's why we provide full, in-depth technical and practical training up front. When you become a SchoolReach client, our expert trainers will customize an individual training program to fit your needs and schedule an appointment that works for you. We'll take all the time you need to make sure you and your staff are confident, knowledgeable and ready to succeed when you start sending broadcast notifications.
While our system is intuitive and easy to learn, no one at SchoolReach expects you to become an expert overnight. We realize that questions are going to arise and help is available at every turn. In every section and page of our system, you'll find instructions, tips, FAQs, and tutorial videos to help you whenever you need it. We also have a built-in online forum where you can ask questions, get suggestions from other SchoolReach users and probe our experts for advice. If that's not enough, you can pick up the phone, any time, day or night, and talk to a live support rep to get the help you want.
Nothing at all. Our ongoing training and support is free to all of our clients from the day you start - no limits, no restrictions. Why pay extra fees or premiums to get help using what you already paid for? We don't know why you would. Our staff is here and ready when you are...so give us a call!