SchoolReach is the K-12 service division of GroupCast, LLC, a St. Louis, MO based company that specializes in emergency and mass notification solutions for the school, government and health care markets. In 2012, GroupCast celebrated two important milestones: the 10 year anniversary of its founding and the three-and-a-half millionth broadcast sent through its system. To date, more than 500 million individual messages have been sent through the SchoolReach system; in 2013, the company expects the total number of messages sent to exceed 600 million and the total number of broadcast events to exceed 4 million. GroupCast now supports over 5,000 education institutions in all 50 states, Canada and the US Virgin Islands under our SchoolReach program.
What we do. SchoolReach is a web based service, or "hosted" solution, that requires no on-site hardware or access to school phone lines for function. Easy-to-use web tools allow school administrators to create and manage parent, staff and faculty contact lists. Outbound messages can take the form of recorded voice, email or short text messages, with robust creation, editing and reporting functionality. SchoolReach is used by thousands of schools for:
What sets SchoolReach apart? If you are looking for your first school notification service or considering changing from an existing service, this is probably the most important question in your mind. Industry leading call processing, rich features and superior support are the building blocks of our service, but there's much more...click on the points below to learn about the SchoolReach difference.
SchoolReach owns and operates the entire process by which your important calls and messages are delivered. We do not outsource call processing or any aspect of the notification process. What you touch and see is owned and controlled by SchoolReach. This fact gives us greater control over the quality of what we deliver and faster time to market with innovation.
SchoolReach offers several levels of data importation ranging from individual record entry to "browse & upload" tools to fully automated data importation. EZ Data Sync is our flagship integration tool and is designed to work with most SIS systems, including SIF Compliant systems, while providing seamless, automatic data importation.
It's not about making calls...it's about delivering calls. SchoolReach employs a patented process developed by our telephony engineers that balances outbound broadcasts with the local telephone network capacity. This process ensures the highest first-pass delivery rate in our industry meaning more parents receive your messages on the very first attempt. It's revolutionary, and only available from SchoolReach.
More than 33% of US households now only have a wireless phone as the main home phone. This means when parents are giving you their "home number," in many cases they are giving you a cell phone number. The SchoolReach system automatically scans your lists and identifies which numbers are wireless and appends the appropriate carrier identity. This process allows our system to bypass lengthy cellular voice mail greetings, depositing your message accurately for play back. This process also allows for easy text messaging to parents.
We harness thousands ISDN, or traditional phone circuits, spread across 4 geographically diverse switching centers to facilitate client broadcasts. We do not use "VoIP," or Voice over Internet Protocol as a method of sending broadcast calls. ISDN phone circuits are permanent for the duration of each broadcast call. This means optimum sound clarity, accurate answer detection and reporting, and the ability to deliver in-call features like extension dialing, menus, and voice response options. We use the highest quality phone service because important school communications demand it!
With the SchoolReach Parents™ App, you get the best of both worlds-an easy method for parents to keep their information current and the integrity of regular automated updates with your student information system. Your families will have quick control over contact information and voice/email and text preferences right in the palm of their hands. They will no longer have to call the school to ensure the replication of changes in your student database. Our unique process ensures that every change comes directly from the parents. School officials are immediately notified of every change and you don't have to sacrifice the integration between your database and your notification system.
With SchoolReach there is no need to categorize your broadcasts as emergency, cancellation, or general announcements. An administrator's life is stressful enough without making such decisions at 5 AM. The SchoolReach system processes all calls with the same high-speed priority, ensuring that your PTA meeting reminder reaches parents as fast as your snow day cancellation.
SchoolReach always delivers the school main phone number as the Caller- ID on phone broadcasts. We do not send fictitious or centralized Caller-ID's. Sending any phone number other than the school's main phone number serves to confuse parents. The Caller-ID carried by your broadcast starts the communication process with parents; when they see the school phone number they know the call is important and will answer it immediately.